Tooting our own horn

Is it really "tooting your own horn" if all you do is share what others say? It seems immodest, but we're proud of the ratings we receive from our customers and we want to share the news: In September, every single customer rating we received for our pet stroller store was "Excellent!"

It's hard to please all the people all of the time (and despite our best efforts, sometimes we may disappoint a customer here or there), but last month every customer who completed our online rating form gave us an "Excellent" rating. Here are some specific comments:

• This is how an internet business should be run! I love the stroller, the quality is unbelievable. I was hoping to get it in a week and had it in day and half. My sister said it is better built than her kids strollers. I do a lot with animal groups and will be sure to tell anyone who asks how much we love it. Cindi, La Crosse WI, September 2005
• I shop all over the internet and found the identical products, but, no one could match their service!! I would highly recommend Justpetstrollers.com to everyone (and do)! Bottom line: you get what you pay for -- and more with this company. David, Elgin IL, September 2005
• Top of the line professional company. I highly recommend them to any one. My Happy Trails Pet Stroller is of excellent quality, convenient, easy to assemble and, more importantly, my pet loves it. Barbara, Walton NY, September 2005
• Everything happened as it should...confirming emails, delivery status updates and actual delivery. The item was in pristine condition. I was completely satisfied. Margaret, New York NY, September 2005
• The delivery was faster than I expected, the stroller arrived in three days! My dog is thrilled with his new way of traveling. Sheri, Burlington WA, September 2005
• My purchase from justpetstrollers.com went extremely smoothly. An e-mail question to Customer Service was answered promptly, the order was shipped and delivered quickly. My cats and I are very happy with the quality of the pet stroller we purchased. Judy, Bakersfield CA, September 2005
• The quality of the items far exceeded my expectations. Ease of use was the best. I am truly a happy customer and will not hesitate to refer anyone to this site. The customer service could not have been nicer. Andrea, Boca Raton FL, September 2005
• I am sooo happy that I purchased my pet stroller! My dog, Billy, loves it and it! It is very easy to use - I don't know how I took him places before I had one. Kelly, Mt. Wolf PA, September 2005
• Service is very prompt and reliable. Elizabeth, Seattle WA, September 2005

We very much appreciate the ratings we receive from our customers--thanks for taking the time to share such positive feedback! We're a small family-run company, but we'll keep working to earn your business at JustPetStrollers.com and your positive ratings!

Message from a Happy Pet Stroller Owner

Just got a great note from a customer who shared how much her cat loves her stroller:

I received my Happy Trails stroller last Friday. The ordering process/shipping was quick & efficient. I just had to write and let you know how much my cat loves her new ride. After only a couple of walks, she figured out what "stroller" means. As soon as we tell her to get in her stroller, she hops right in and waits for me to zip her up. On our walks, she sits up in the stroller and watches the world go by with total fascination. We are all extremely happy with our purchase, even my husband who originally thought the stroller idea was a dud. I am attaching a picture of our little Emma in her new ride. Thanks so much!

And a big thanks to Emma and her human companions for sharing!

AT3 Pet Stroller: Details and information

We recently put together our first AT3 Pet Stroller to give it a test run, and we were positively impressed. The AT3 is the largest of the pet strollers, accommodating pets up to 60 pounds. It is marketed as a combination jogging pet stroller and off-road pet stroller, and it is certainly the most rugged model available, so if you want to move fast or go over rougher terrain, the AT3 may be your best choice.

Here are some pluses and minuses of the new AT3 pet stroller:

AT3 Pet Stroller Benefits:

• Big 11" wheels--great for jogging or dealing with rough sidewalks and trails.
• Foldable--easy one-button folding for storage and transport.
• Enormous capacity--can handle a 60-pound pet, the largest pet stroller available.
• Front wheel lockable and removable--the front wheel can be removed for storage and transport, and when in use you can either lock the wheel straight ahead (great for speed) or allow it to swivel (great for maneuverability).
• Rain and wind cover--protect your pet from the elements with a rain and wind cover that completely surrounds the stroller while still providing windows so your pet can see.
• Storage--the AT3 pet stroller's parent tray on the handles and large mesh basket underneath provides plenty of carrying ability.
• Brakes--Very solid brake mechanism that locks the rear wheels in place.
• Other AT3 benefits include shock absorbers on the rear tires, water-repellant nylon, and three-wheel design for stability while jogging or heading over turf or light trails.

AT3 Pet Stroller Drawback:

One has to look hard for a minus, but if I had to mention one it might be that the AT3 takes 30 to 45 minutes to put together the first time you use it. Once it is constructed, the AT3 is terrific--sturdy, safe, and foldable--but putting it together requires a screwdriver and some time. Well worth it, if you're looking for a pet stroller this large or this rugged!

You can find more details and images about the AT3 all-terrain pet stroller on our site:

http://justpetstrollers.com/AT3_all_terrain_pet_stroller.html

Let us know if you have any questions.

Pet Stroller Sizes: Which is right for me?

When selecting a pet stroller, you'll often see a weight limit listed for each stroller, but you should not merely go by weight alone! Be sure to check the size of stroller (the compartment) and compare this to your pet to make sure your dog, cat, or other pet will be comfortable in the stroller.

Our return rate is very low for the pet strollers we sell, but we have seen a couple Walk 'n Roll strollers returned by customers who found it was a bit tight for their pets. This is not a criticism of the Walk 'N Roll--it's a fine stroller for the right pet--but you need to check out the measurements and not just the weight to make sure the Walk 'n Roll (or any other stroller) is the right model for you and your pet.

Below is a chart with some weight limits and measurements for different pet strollers. Also, note the picture below, which feature Te-Shi, a 15-pound Shiba Inu, in three different strollers. You can see how the Walk 'n Roll is not the best fit for this fifteen-pound dog, while the Happy Trails Pet Stroller and AT3 Pet Stroller provide a more comfortable ride for Te-Shi.

AT3 Pet Stroller: 28" L x 14.5" W x 22.5" H
Kittywalk SUV*: 31" L x 16" W x 20" H
Kittywalk Normal*: 26" L x 14" W x 17" H
Happy Trails & Happy Trails PLUS: 24" L x 12" W x 21" H
Walk 'n Roll Pet Stroller: 19.5" L x 10" W x 12" H

* Kittywalk dimensions include both the netted portion and the privacy tent.

Another happy pet stroller customer

Wanted to share some positive feedback and pictures we received from a customer:

The stoller arrived today and my english bulldog puppy( Miss Cookie) Loves it! Thanks a million for the fast delivery and caring customer support! All the best. From a proud Army wifey

Thanks for sharing the pictures and the comments. Glad your puppy and you are enjoying the pet stroller!

Use Caution on Auction Sites

Late last week we got word from one of our pet stroller suppliers that some sellers on auction sites had stolen images of a stroller off the supplier's site, altered the color, and were auctioning cheap stroller rip-offs as being of equal quality. Our supplier found out about this when it started to receive complaints that strollers didn't match the pictures and about poor quality.

I'm sure it always goes without saying for any product--not just pet strollers--but be cautious about purchasing on auction sites. Always make sure you know the seller, check out the return policy, and look for ratings that help you know you can trust the seller. Of course, the same is true of any e-commerce Web site you find--always be sure you're dealing with a site that's trustworthy!

On our pet stroller site, we post actual customer comments and have posted clearly defined return policies. We've sold over 1,000 pet strollers, and out of 170 ratings we've been given by actual purchasers, 88% have rated us "Excellent" and 11% have rates us "Good!" (Don't mean to brag, but we're proud of our ratings!)

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